Terms of Service

By accessing or using MudBid (the “Service”), operated by Solhunde AI Consulting Inc. (“Company,” “we,” “us,” or “our”), you (“Customer,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.

These Terms constitute a legally binding agreement between you and the Company. You represent that you have the authority to enter into these Terms on behalf of your business.

MudBid is a cloud-based field operations platform designed for drywall contractors. The Service includes job management, quoting, scheduling, invoicing, and payment processing.

The Service is provided on a software-as-a-service (SaaS) basis. We host and maintain the Service and you access it through a web browser or mobile device.

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to: (a) provide truthful registration information; (b) maintain and update your information; (c) notify us immediately of any unauthorized access to your account; (d) not share your credentials with third parties.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

The Service is offered under subscription plans as described on our pricing page. Plans may include free trials, monthly billing, or annual billing as specified at the time of purchase.

Subscription fees are charged in advance on a monthly or annual basis depending on your selected plan. All fees are quoted and charged in Canadian dollars (CAD) unless otherwise specified.

You authorize us to charge your payment method on file for all applicable fees. If payment fails, we may suspend access to the Service after providing reasonable notice.

We may change subscription pricing with 30 days' written notice. Price changes take effect at the start of your next billing period. You may cancel before the new pricing takes effect.

We may offer a free trial period. At the end of the trial, you will be required to select a paid plan to continue using the Service. If you do not select a plan, your access to the Service may be limited or suspended.

We reserve the right to modify or discontinue free trials at any time without notice.

You retain all ownership rights in the data you enter into the Service (“Customer Data”), including customer records, job information, quotes, invoices, photographs, and communications.

You grant us a limited license to use, process, and store Customer Data solely for the purpose of providing and improving the Service. We will not sell, share, or disclose Customer Data to third parties except as described in our Privacy Policy or as required by law.

You are responsible for ensuring that you have the right to enter Customer Data into the Service and that your use of the Service complies with all applicable privacy laws, including the Personal Information Protection Act (PIPA) of Alberta and the Personal Information Protection and Electronic Documents Act (PIPEDA).

Payment processing for invoices you send to your customers is handled by Stripe, Inc. (“Stripe”). Your use of Stripe's services is subject to the Stripe Connected Account Agreement and Stripe's terms of service.

We are not a payment processor. We facilitate the connection between you and Stripe. We are not responsible for payment processing failures, chargebacks, disputes, or delays caused by Stripe or your customer's payment method.

Stripe's standard processing fees apply to each transaction. These fees are separate from your MudBid subscription fees.

You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to any part of the Service; (c) interfere with the security or integrity of the Service; (d) reverse engineer, decompile, or disassemble any part of the Service; (e) use the Service to send spam, phishing messages, or unsolicited commercial communications in violation of CASL; (f) use the Service to store or transmit malicious code; (g) sublicense, resell, or make the Service available to third parties.

We reserve the right to suspend or terminate your account for violation of these terms.

The Service, including its software, design, documentation, and all related intellectual property, is owned by Solhunde AI Consulting Inc. and is protected by Canadian and international intellectual property laws.

Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to use the Service during your subscription term for your internal business purposes.

The MudBid name, logo, and brand elements are trademarks of Solhunde AI Consulting Inc. You may not use our trademarks without our prior written consent.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITY; LOSS OF DATA; COST OF PROCUREMENT OF SUBSTITUTE SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER THE COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The limitations in this section apply to all causes of action in the aggregate, including breach of contract, tort (including negligence), strict liability, or any other legal or equitable theory.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the Company's liability shall be limited to the maximum extent permitted by law.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the foregoing, the Company does not warrant that: (a) the Service will meet your specific requirements; (b) the Service will be uninterrupted, timely, secure, or error-free; (c) any errors in the Service will be corrected.

You acknowledge that the Service is a tool to assist your business operations and that you are solely responsible for your business decisions, customer relationships, and compliance with applicable laws and regulations.

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law; (d) any dispute between you and your customers; (e) any claim by a third party related to content you generated, sent, or published using the Service.

These Terms are effective when you create an account and remain in effect until terminated.

You may terminate your account at any time by cancelling your subscription through the Service or by contacting us. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial billing periods.

We may terminate or suspend your account immediately if you breach these Terms, fail to pay fees when due, or if we are required to do so by law. We may also discontinue the Service with 90 days' written notice.

Upon termination: (a) your right to use the Service ceases immediately; (b) we will make your Customer Data available for export for 30 days following termination; (c) after the 30-day export period, we may delete your Customer Data in accordance with our data retention policies.

We may modify these Terms at any time by posting the updated Terms on the Service and updating the “Effective Date.” We will notify you of material changes by email at least 30 days before they take effect.

Your continued use of the Service after the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and cancel your subscription.

These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the Service shall first be submitted to good faith negotiation between the parties for a period of 30 days. If the dispute is not resolved through negotiation, it shall be submitted to mediation administered by the ADR Institute of Alberta. If mediation fails, either party may pursue litigation in the courts of the Province of Alberta, and you consent to the exclusive jurisdiction of those courts.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

By creating an account, you consent to receive transactional emails from us related to the Service, including account notifications, quote and invoice delivery, payment confirmations, and system alerts. These are service messages, not commercial electronic messages under CASL.

We may send you commercial electronic messages about new features, product updates, or promotional offers only with your express consent. You may withdraw this consent at any time by using the unsubscribe link in any commercial email or by contacting us.

The Service integrates with third-party services including Stripe (payments), Resend (email delivery), Supabase (infrastructure), and Sentry (error monitoring). Your use of these third-party services is subject to their respective terms and privacy policies.

We are not responsible for the availability, performance, or security of third-party services. If a third-party service becomes unavailable, certain features of the Service may be temporarily impaired.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

If you have questions about these Terms, contact us at: